Clara Clara's Little Place

Business account set up: Basterd Customers Suck

Oh...so suddenly I'd been promoted to be the credit manager in my company.
Now I get to review all the applicants' applications and their references
and then audit their credits and set terms.

Oh..that's something new.


My work is absolutely loaded.
I am swamped.
I definitely have too much on my hand.

I have so much to do every single day.

Even I am in accounting department,I still need to face those customers which I thought I never need to.
The reason I said that it's because I have no choice since I work for this company.
Honestly, I learn A LOT.
I learn more than anyone who just graduated in a year.


That day. It was freaking Friday the 11th of May.
Ann, one of my co-workers in Langley office,
called and asked if I had ever received a credit application from Skystone Decor.
I checked my file thoroughly.
And I was so sure that I didn't have it.
Ann faxed the application to Surrey office attention to me.
But it showed up in my inbox on Monday the 14th of May.
I immediately processed the application, called the applicant for references' fax numbers
in order to send out the document for credit checking.

When I was the on the phone with this woman, Colleen,
she was pissed off because of my call and unopened status of her account.
I had explained the situation to her that I received the credit application just now.
She was, of course, complaining to me how inefficient my company is in setting up a business account.
I had no choice but apologized for my company and the slackness of my co-worker.
I had to apologize to this customer in order to cover someone else's butt.

I faxed off all the references credit checking and waited in a timely manner for reference companies to response.
During that week, I faxed off several times. However, I didn't get any reply.
On the 21st of May Monday, I called this Colleen woman and wanted to let her know that her references didn't response.
She was pissed off again.
She accused me that it's my problem to get those companies response not hers.
And she was mad at me and thought it was I holding her account.

That is BULLSHIT.
The information she provided was invalid.
I had to call the reference myself to get the correct fax number to send off documents.
And, she listed a merchant account on the trade reference which was of course invalid.
She caused me so much trouble and wasted my time to do the freaking job for her.
And she was saying that it's my fault not getting her account set up sooner.
I had told her on the first phone call that it depended on how quickly those listed companies response to my request.
The sooner they reply, the sooner your account set up.
Plain and simple.

I have no problem to process the application and get your account open
as long as I gather all the information we need.
For the record, I fxxking did my job.
However, you did not provide a valid references.
And how dare you sent those nasty emails to our Langley branch manager and accusing me for failing getting your account opened.
They are your references NOT MINE. Cover your butt if you want your account set up.
Call them yourself.
You didn't pay me for doing your shxt for you.

Bitch.

And of course, those nasty emails caught the branch manager's attention.
However, instead of calling and asking me what the hell was going on,
he sent an email to Carl (my boss) and cc June (my supervisor) regarding to the process of setting an account.

This furiates me.
What is this? Cross to Carl for what?
You were freaking backstabbing me even though you said you didn't mean that way.

Of course, June called me at once to understand the circumstance.
June heard me apologizing over the phone to this woman.
She knew exactly I did my job and followed the procedure.
She was in my court.
She quickly replied this email to the branch manager and had me faxed all the paper work I done to Langley office.
She was pissed off.
I was pissed off too.
One day later, the branch manager wrote an email to apologize and called me on the same day.

The whole thing had taught me one thing.
I gotta be strong and watch my back.
In the workplace, you have no idea when your co-workers gonna backstabbing you.

Good thing I always work my butt off and do my very best to get stuff done.

Shxt...even though the branch manager apologized but I still have a bad feeling about this whole thing.
I am ok this time.
I gotta watch my back.

This is the world that I cannot fool around.



P.S. PLEASE EXCUSES MY LANGUAGE. I WAS ANGRY WITH THE SITUATION.